Your metal detector has been acting strange; While the machine was once able to keep production running and ensure food safety, it has recently been failing, causing your operations to halt. You contact your OEM, and after examination, they claim the damage is so severe that repairing the unit is not just nearly impossible, but very expensive. Their solution: replace the machine!  

After sending it over to a repair company, the technicians find that with a quick look and a few days of hard work, the machine is repairable, saving you more than 50K. But it must make you wonder, why didn’t the manufacturer take those extra steps themselves to get it done, instead of pushing replacement?  

While an OEM often communicates their reasons, like quality or safety, we believe there’s another culprit: profit. We concluded this because the metal detector scenario was a real-life repair we handled, and our team consistently encounters identical manufacturer roadblocks. With equipment costing hundreds of thousands of dollars, sales usually are the OEMs’ primary revenue stream. Taking it a step further, OEMs sometimes try to restrict repairs by making parts only available through them, where they can inflate the costs of components. Not providing repair manuals or diagnostic codes to independent services makes repairs unobtainable, allowing them to dictate pricing and timelines on your equipment.  

We recognize that not all OEMs behave similarly, and many do look for the best outcome for their customers; however, for those that fault, Industrial Repair Service aims to be a cost-effective solution. Our repairs are always cheaper than replacements, and with our expert technicians on hand around the clock, we offer a quick turnaround to reduce costly downtime. We have thousands of parts in stock, and if we don’t have a specific component, our part manager works mercilessly to find the most feasible alternative. Extending the life of your machines is our top priority, and our experts are trained to handle countless OEM items on the market to ensure they can tackle just about anything.  

Let’s make something explicitly clear: if you feel your OEM is resistant to repair, make no mistake, it’s most likely a business strategy designed to benefit their bottom line, not your operational efficiency. Look to Industrial Repair Service, a company that cares for all your repair needs. Call us today!